Support

We're a small studio — often the developer answers you directly.

Have a question, found a bug, or want to suggest a feature? Fill in the form below and we'll get back to you, usually within a couple of days.

An illustrated user guide is on the way as the app nears release.

Is my data backed up?

Your data is stored on your device and, if you have iCloud turned on, syncs privately across your Apple devices through iCloud. Keeping iCloud enabled is the best way to make sure your history is safe and available on a new device.

My data isn't syncing between devices

Make sure each device is signed in to the same Apple ID and that iCloud Drive is enabled in Settings. Syncing can take a moment after you make changes.

Something's not working

Email us with your device model and iOS version, and a short description of what happened. Screenshots help.

New to Cloudbreak? The user guide walks through every feature, step by step.

Weather isn't showing for my area

Cloudbreak needs location access to show local conditions. Enable it in Settings → Privacy & Security → Location Services → Cloudbreak, or add a location manually in the app.

Do my places and stations sync between my devices?

From version 1.3. The version on the App Store today is 1.2, which keeps everything on the device you set it on; the answer below describes 1.3 onward.

Some of it does. Your saved places — including the order you put them in and any names you changed — and your list of weather stations sync across your iPhone, iPad, and Mac through your own private iCloud. Station keys travel separately through iCloud Keychain, encrypted end to end. There is no Cloudbreak account and no server of ours in the middle, and none of it reaches us.

Other things deliberately stay put. Your units, clock format, appearance, alert switches, and map preferences belong to the device you set them on — choose Celsius on the Mac and your iPhone still shows Fahrenheit. The Apple Watch is outside sync entirely: it uses its own GPS where it can and falls back to the place your iPhone is showing, and it never receives your station or its keys, which is why it can't display your own readings.

Sync runs only while the device is signed in to iCloud. A signed-out device keeps its own separate list and works normally otherwise — Settings → Sync in the app says which of the two you're looking at. One caution: removing a place or a station removes it from every signed-in device at once.

How do I connect my own weather station?

Open the My Station tab and tap Add Weather Station (or go to Settings → Weather Stations), choose your provider (Ambient Weather, Tempest, Davis, Netatmo, or PWSWeather), and enter the credentials that provider issues you. Only PWSWeather is a single key — Ambient Weather needs an API key and an application key, Tempest a token and a station ID, Davis a key and a secret, and Netatmo a registered developer app plus a refresh token. The app names the exact fields for the provider you pick, and Test connection fetches a live temperature before you save. Your credentials are kept in your Keychain and used only to reach that provider — never sent to us. They travel to your other Apple devices through iCloud Keychain, end-to-end encrypted, so you enter them once.

How do I turn alerts on or off?

Weather and fire alerts are opt-in. Manage them in the app's notification settings, or in Settings → Notifications → Cloudbreak.

About the fire-weather and smoke data

Fire-weather risk, active-fire, and air-quality information is drawn from public sources (NASA FIRMS, NIFC, CWFIS from Natural Resources Canada, the National Weather Service, and AirNow). It is for general awareness only — always follow official guidance from local authorities in an emergency.

A cozy, human-made writing companion for iPhone, iPad, and Mac. See the app page for a tour of what it does.

Where do my journal and diary live?

On your device. If you have iCloud turned on, they sync privately across your own Apple devices through your iCloud — never our servers. Keeping iCloud enabled is the best way to back them up and see them on a new device.

How do I lock my diary?

Turn on the Face ID, Touch ID, or passcode lock for the Diary in the app's settings. The check is handled by your device — Conjunction never sees your biometrics or passcode.

Something's not working

Email us with your device model and OS version, and a short description of what happened. Screenshots help.

A local-first personal-wealth app for Mac. See the app page for a tour of what it does.

Does my financial data leave my Mac?

Everything stays on your Mac. If you turn on iCloud backup, it syncs across your own Apple devices through your private iCloud — Apple's infrastructure, never our servers. The only thing sent to a third party is a stock ticker symbol, to fetch a current price — never your balances or any credentials.

How do I get my accounts in?

Import CSV files you download from your bank or brokerage, or drop a file onto the window. Lode maps the columns and remembers how, per institution. The per-institution buttons just open that institution's website in your browser — Lode never logs in for you or stores your credentials.

Prices aren't updating

Lode looks up prices by ticker symbol from a market-data provider, so it needs an internet connection to refresh. The values you've entered still show either way.

Can I password-protect the app?

Yes — enable the app lock in Settings. The password is stored in your Mac's Keychain and never leaves your device.

Something's not working

Email us with your macOS version and a short description of what happened. Screenshots help.

A free search panel for Mac that replaces ⌘-Space. See the app page for a tour of what it does.

How do I install it?

Download the disk image from the Scout page, drag Scout to your Applications folder, and open it. It is not on the Mac App Store, so the first launch needs a right-click → Open.

Does anything I search leave my Mac?

No. Scout reads what is already indexed on your Mac and sends nothing anywhere — there is no account, no server, and no network call in the search path. See the privacy policy.

Scout can't see my mail, messages, or contacts

Those need permission. Open System Settings → Privacy & Security and grant Scout access to the sources you want it to search; it only reads what you allow.

Something's not working

Email us with your macOS version and a short description of what happened. Screenshots help.

New to Wildbound? The user guide walks through every feature, step by step. The app page is the short tour.

What's free, and what costs money?

Using Wildbound on your own is free, with no time limit — planning, packing, your gear library, Upkeep, and iCloud sync are all free, always. Sharing a trip with a crew is $4.99 a year, and the first month of it is free, starting the first time you share rather than the day you install. If you join someone else's trip, you never pay anything.

How do I get my crew on the list?

Open the trip and tap Invite crew. You give a person's name, and Wildbound makes a link that is that person — send it however you like. There's no account and no password, and someone without an iPhone gets a real web page from the same link and checks things off exactly like everyone else. Everyone can always check things off, even offline; adding, renaming, and assigning stay yours unless you turn on Can edit for someone on the Crew screen.

Where do my trips, gear, and spots live?

On your device, synced privately across your own iPhone, iPad, and Mac through your iCloud — we can't read it. Sharing a trip copies that one trip's list to a server built for exactly that: it holds the list, the crew, and what's checked off, encrypted in transit and at rest, and it deletes itself 30 days after the trip ends. Your spots, logs, home address, and anything you marked private never leave your device. See the privacy policy.

My reminders aren't arriving

Nothing nudges you unless you asked it to — reminders are set per trip with Schedule a reminder on the trip's own screen. If you set one and it didn't arrive, check Settings → Notifications → Wildbound on your device. On a shared trip, a reminder aimed at a crew member goes to their phone, and they can turn reminders off for that trip.

Can I use it on my Mac?

Yes. Wildbound runs on Macs with Apple silicon. In the Mac App Store, look under the iPhone & iPad Apps tab — it isn't in the Mac Apps tab, so a search there comes back empty.

How do I rename, reorder, or delete something?

Every row has a … menu with everything you can do to it — trips, spots, gear, kits, saved lists, pack items, and prep tasks — including moving a line up or down without opening Edit. Swipes still work if you prefer them.

Can I make the app light or dark?

Settings → Preferences → Appearance has Light, Dark, and Match System.

Something's not working

Email us with your device model and iOS version, and a short description of what happened. Screenshots help.

More

See our privacy policy and terms of use.